Customer Service

Sales and logistics

Unique experience, speed and flexibility

Nokian heavy tyres are sold in both the original equipment and replacement markets. There are high demands for efficient and reliable service. Co-operation with the world’s leading machine manufacturers spanning several decades has enriched Nokian Heavy Tyres’ product development and customer service with unique experience and understanding of customer needs.

The strength of Nokian Heavy Tyres’ lies in the flat organisation structure and ability to quickly react to customer needs and changes in the market. The company’s sales organisation assigns a dedicated contact person to each customer. Customer relationships are often long-term, personal contacts. Consistent investments are made in the continual development of quality, productivity and logistics.

Comprehensive, tailored customer service concepts have been developed over the past few years, such as complete wheel solutions and prompt deliveries.

Partners and the Vianor tyre chain serve customers around the world

Nokian Heavy Tyres´ specialised partners and the Vianor tyre chain, owned by the Nokian Tyres group, are supporting the development of sales and technical service. Experienced, skilled partners and distributors, as well as the continuously expanding Vianor outlet network, enable us to serve our customers all around the world.

Our professional technical customer service and logistic services are unique in the specialised business segments. The service offering is further complemented by such products as rims, tubes and pressure indicators and related expertise. Our continuously renewing service is impossible to match or copy.

Technical customer service supports our customers

Nokian Heavy Tyres is a tyre manufacturer that assumes responsibility for its products. Our technical customer service is continuously monitoring our customers’ experiences and feedback from the field, where the tyres are actually being used: in the forests, fields, mines and harbours. We are there, where the customer needs us. Knowing the working conditions of our tyres and machines are equally as important as mastering the technical tyre properties. This is why we are ready to send a technical expert to help and support our customers if needed – anywhere in the world.

It is vitally important for quality and product development to have feedback from the field relayed to the tyre designers and developers. The technical customer service embodies versatile technical skills, years of experience and close interaction with customers and other stakeholders.

Technical Customer Service 

  • Provides help, information and guidance in technical tyre problems
  • Offers product training and handles customer feedback
  • Serves all of Nokian Heavy Tyres’ customers and stakeholders – end-users, original equipment manufacturers, partners and tyre outlets – worldwide
  • Contact: Nokian Heavy Tyres Ltd, Technical Customer Service Manager Jouni Hietamäki, jouni.hietamaki(at)nokiantyres.com